FAQ
What types of products does Evaneck offer?
Evaneck specializes in travel comfort products, with a focus on innovative solutions designed to alleviate neck pain. Our flagship product, the Evaneck™ Neck Rest, is engineered to enhance your travel experience by prioritizing relaxation and well-being.
How does the Evaneck™ Neck Rest help with neck pain?
The Evaneck™ Neck Rest is designed with ergonomic principles in mind. It provides optimal support to the cervical spine, which can help reduce tension and discomfort during travel. Studies indicate that proper neck support can decrease the likelihood of developing pain by up to 70% during long journeys.
What is the shipping policy for Evaneck products?
Evaneck offers free worldwide shipping on all orders. Orders are processed and shipped within 3 business days, with an expected delivery time of 5-10 business days. This ensures that you receive your travel comfort products promptly.
How can I contact Evaneck for further inquiries?
You can reach us via email at contact@evaneck.com. We are committed to addressing your questions and concerns promptly.
Are there any care instructions for the Evaneck™ Neck Rest?
To maintain the quality and longevity of your Evaneck™ Neck Rest, it is recommended to spot clean with a damp cloth and mild detergent. Avoid submerging the product in water or using harsh chemicals, as this may compromise its integrity.
Can I track my order once it has been shipped?
Yes, once your order has been processed and shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment until it arrives at your designated address.
1. What products does Evaneck™ offer? Evaneck™ specializes in premium neck care solutions, including:
- Evaneck™ Neck Rest Pillow: Designed to alleviate neck pain and improve sleep quality.
- NeckEase™ Massager: Provides targeted relief from neck fatigue and muscle tension.
- Evaneck™ DreamEase Cervical Support Pillow: Supports cervical alignment for enhanced comfort.
- Soothe™ Neck Relief: Aids in relieving neck discomfort and improving posture.
2. How can I place an order? To place an order, visit our website at evaneck.com, browse our products, add your desired items to the cart, and proceed to checkout.
3. What payment methods are accepted? We accept various payment methods, including major credit cards and PayPal, ensuring a secure checkout process.
4. Do you offer international shipping? Yes, we provide free shipping worldwide. Delivery times may vary depending on your location.
5. What is your return policy? We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, please contact our customer support within 30 days of receiving your order to initiate a return.
6. How can I track my order? After placing an order, you'll receive a confirmation email with a tracking number. You can track your order status on our website under the "Track Your Order" section.
7. Are there any ongoing promotions? We frequently offer promotions and discounts. Currently, there's a flash sale with up to 40% off on select items. Visit our website to take advantage of these deals.
8. How can I contact customer support? For any inquiries or assistance, please reach out to us through the "Contact" section on our website. Our support team is dedicated to providing exceptional customer service.
9. What materials are used in Evaneck™ products? Our products are crafted from high-quality materials designed for durability and comfort. For specific material information, please refer to the product descriptions on our website.
10. Do you have customer testimonials? Yes, we have numerous satisfied customers. For example, Sarah M. from Chicago, IL, mentioned, "The Evaneck Pillow has been a lifesaver for me as a busy parent. I wake up without neck pain, which means I can keep up with my kids all day!"